We define a Complaint as an expression of dissatisfaction made to or about us regarding our products, services, staff or the handling of a complaint where a response or resolution is explicitly or implicitly expected or legally required. Our Complaint Management Framework ensures that your complaints are treated fairly, efficiently and effectively.
We accept anonymous complaints and will carry out an investigation of the issues raised where there is enough information provided. Please note that anonymous complaints may delay the process because no follow-up questions may be asked and no feedback can be provided.
Please fill out the Feedback Form if you wish to submit an opinion, comment and expressions of interest or concern, about our products, services or complaint handling where a response is not explicitly or implicitly expected or legally required.